Buyer Beware, check out the seller before you purchase

Korg Canada / Erikson Music, divisions of JAM industries have been successful over the years with our emphasis on customer service. The information below is intended to educate the public with regards to service and warranty. Online shopping, as great and convenient as it is, has also caused issues for those uninformed buyers. An “unauthorized online reseller” is the term used for an internet vendor offering to sell any of our products who is not an Authorized Canadian Dealer or Reseller for Korg Canada / Erikson Music. An unauthorized online reseller may be offering counterfeit, damaged, used or defective product. The simplest way to avoid an unauthorized online reseller is simply buying in Canada.

Another term to know is grey market product. These products fall between illegal black-market goods and legitimate white market goods. They may or may not be legal depending on the product itself and other things like import laws. Grey market products are often not intended for the Canadian market thus they may have different power supply/power cords potentially causing harm to you or others, non-genuine accessories, missing manuals (no French manual for our Quebec residents, or no English instructions at all), fake software and they are not eligible for manufacturer’s rebates.

The biggest concern about unauthorized online resellers and grey market goods for most people is warranty and support issues. Most musical instruments, PA and recording related products will work fine through the lifespan of the product. If you do have a problem, if you haven’t purchased in Canada, what little you saved will be gone in a flash. Since Korg Canada / Erikson Music cannot guarantee the authenticity or condition of products offered for sale on unauthorized online reseller websites and/or grey market goods, the consumer has no warranty or possibility of service through our network of service centers. To be clear, you really have no warranty or support. If it breaks, you are going to have a costly repair since you will have to send this all the way back to whoever you purchased this from, that is, if they even respond and want to help. Freight, tariffs, duty and export, import fees will all be on your, the consumer.

Here is list of popular online retailers who are not authorized Canada sellers, do not have a warehouse or service department in Canada, and you will likely incur more cost than simply buying in Canada: Thomann, Andertons, Sweetwater, Musicians Friend and Amazon.com (US site)

Buying from an authorized Korg Canada / Erikson Music dealer means you will not have any of these issues, they sell only Canadian products intended for our market. This means they will take care of you if you have any issues with your product. They will take the time to make sure you understand how to use your product in order for you get the most out of your new purchase and continue to enjoy your love of music.

We are taking this very seriously and don’t wish for consumers to have a negative brand experience or buyers’ remorse. We are working to prevent these unauthorized online resellers from taking advantage of you, the customer. Our B2B site dealer locator points you in the right direction to Authorized Canadian Dealers. If you have doubts about the authenticity of an online reseller, please visit www.eriksonmusiconline.com

Our growing known rogue sellers list is below. Purchase a product from any of these rogue sellers means you have no warranty or support. Don’t get fooled, if it’s too good to be true, it likely is.

Amazon Marketplace:

• Store for You Canada
• GJG Audio Canada
  
• JAPAN-Fast
  
• J&C Expert
  
• VanMark Deals
  
• Musik Center (Czech Republic)
  
• Arigatou Store
  
• Wish Fulfillment (UK)
  
• High Bridge
  
• In Sales LTD (UK)
  
• UPR Ltd
  
• RedRuby Trade (USA)
  
• Fast Media Ship (USA)
  
• Go Virtual LLC
• Fast Media Ship (USA)
• Zentra LLC (USA)

Best Buy Marketplace:

• Seller King
• Easy Shopping
• Go Virtual LLC
• Hiraya Solutions